Refund policy

Returns & Exchanges

To exchange an item, please return it for refund per the instructions and conditions below and re-order what you would like instead.

Most products are returnable in original new condition (unworn, unscented, unwashed) within 30 days of receipt for full refund. Between 30 - 60 days from receipt, we may at our discretion accept returns for store credit, only with explicit prior return authorization by email. After 60 days from receipt returns are not accepted.

Bras are returnable in new, unused condition. Custom production items and made-to-order items such as cut fabrics, mattresses, pillows, panties, underwear, mouth masks, and body care products or anything washed, worn, scented or soiled, for hygiene and in consideration to chemically sensitive customers, are absolutely not returnable. For example, sheets and blankets that have been taken out of their packaging and all pillows, mattresses, and comforters are not returnable. For reasons of hygiene and in consideration to chemically-sensitive customers, our pure organic towels are not returnable once opened or used. If you are unsure, please get a wash cloth or hand towel to try out before ordering a set. Closeout items are marked as such and are also non-returnable. 

Shipping is non-refundable.

Please send returns to:
(We recommend US Postal Service Flat-rate Priority Envelope or Box, available at your local post office. Please save your receipt and tracking information.)

Rawganique Returns Order-#...
270 C Street 
Blaine WA 98230

Overseas Customers: Please send returns to the above address via postal service only. If you send your package via UPS or another parcel carrier, brokerage fees will apply. Please state on customs form that products originated in USA and are sent back for refund.

Defective items must be reported within 10 days of receipt, with photos showing the defect in new condition. We will examine and replace defective items, or issue a full refund.

Please note that unlike conventional products, our organic cotton / linen / hemp are not treated with any chemicals, bleached, or fumigated. As a result, it retains an initial smell of natural fiber stemming from the natural oils present in the plant fiber. This smell will naturally dissipate over time, with exposure to oxygen. This smell is direct proof of the purity of our cotton/linen/hemp, which makes it suitable to chemically sensitive people - it’s the absence of any detectable natural smell that should worry customers of natural fiber products, as that indicates the use of chemical treatment of the fiber or garment.