- We offer customer service by email.
- Phone (crisis helpline for wrong shipping address or to place orders if you cannot order online yourself: please have items and credit card ready): 1.360.990-5077
With the increase in cross-border shipments, many countries have started assessing and collecting local sales tax, import fees and duties on retail orders from the US. We as merchant are not involved in such payments, and don’t benefit at all, but the carriers collect them and add their own brokerage and other fees. The result has been that recipients now routinely receive bills directly from the carriers, sometimes after delivery, of over 50% of the order total.
While these charges are not our responsibility, we have tried to prevent bad surprises and have alerted our international customers to such bills prior to shipping, only to see many customers get quite upset, cancel their order (which causes a loss for us from the credit card and currency conversion fees), or both.
Therefore, for now we will no longer accept orders with international delivery addresses. To our many customers who live outside of the US, we have these solutions / suggestions:
- We will still ship to you, but only upon prior confirmation that you are aware of and accept the taxes and fees collected by carriers and your local government. Please email us your acceptance with your country, and we’ll temporarily enable shipping to you for a day or two until you have placed the order.
- Have the order shipped to a Mail Forwarder located in the US, who can collect orders from different merchants and forward it to you using their own, often cheaper logistics.
- If you live in Canada near the US border, consider shipping the order care of one of the many parcel pickup places in border towns on the US side and picking it up in person.
Please understand that this is mainly to protect our international customers. We will observe the situation, and as soon as it improves sufficiently, will again offer worldwide shipping.
CUSTOMER SERVICE BY EMAIL: Please email with questions.
We so love what we do and truly appreciate having you as a customer. Let’s save the planet together!
TAXES Sales taxes may apply in countries other the USA and may be collected by the carrier upon delivery. Local sales taxes apply in some states, and are shown in the cart after you put in your address.
30 DAYS RETURN POLICY on most items (see exceptions below). Store credit on most items up to 60 days of receipt. Up to 5% restocking fee is deducted from any Credit Card return refund. If you prefer full store credit, please include a note with your return. The following items are not returnable: closeouts-final sales, custom orders, undies, foods, bodycare products, fabric pieces, washed products, worn products (or products that are not in new condition) and, for reasons of chemical sensitivity, mattresses, pillows. Bed sheets & bath towels are returnable only if unused and in original packaging. If you are not sure of your choice of sheets or towels, please order a pillow case or wash cloth, wash and use it, and decide based on that if you would like other items for your bed and bath. Bras are returnable in new condition.
Shipping is non-refundable.
For faster processing, please include your Order-# with any returned merchandise.
Rawganique Returns (Order-#... )
270 C Street
Blaine, WA 98230
EXCHANGES Please send as returns items you want exchanged per instructions above, and re-order online.
FREE SHIPPING on most items for orders of $350 or more to US (48 contiguous states only). Exceptions apply (ropes, kilogram spools of twines, webbing, candles, and hammocks).
SIZING We provide sizing charts on specific product pages (we are working on having this info for every product). Please provide us with your relevant measurements and tell us how you like your clothes to fit, so that we can double-check for you and contact you if there's a discrepancy. Here's the footwear sizing chart.
