Shipping • Returns & Exchanges
• Payment Options
Phone order: 9 AM – 4 PM (PST), Monday to Friday.
» All prices listed are in US dollars. Canadian orders ship from BC. Click for more info.
The default prices on our website are in US dollars. We accept payment in US dollars and Canadian dollars (Canadian prices are calculated based on the daily exchange rate).
» There is no sales tax on US orders and no customs on Canadian orders.
We ship from warehouses on the East and West Coasts and we have a warehouse in BC as well. Residents of Canada pay GST; BC residents are charged PST and GST. There are no hidden handling fees. You pay for the products, shipping, and applicable sales taxes, and that's all. Pure, simple, and transparent.
» Rawganique prefers Visa and Mastercard.
We also accept direct wire transfers (email for information), postal money orders, and bank drafts (no personal checks please). Via PayPal, we accept American Express, Discover, E-Check, Solo, Maestro, Diner's Club, Visa Debit, plus most other forms of payment. Please use PayPal only if you don't have a Visa or Mastercard because PayPal doesn't allow us to do a partial authorization for back-ordered items (so your order must be charged in full at the time of ordering; our normal practice is to charge only for the items that ship). If at all possible, please pay with Visa or Mastercard via our secure payment gateway in the shopping cart.
» Experiencing technical difficulty?
Please call 1.877.729.4367, 1.866.350.4367, or 1.250.335.0050.
» When will my order arrive?
This depends on where you are located and what shipping option you select. Economic shipping usually takes 1-4 weeks; we will wait until all your items are in stock before processing your order. Standard Shipping normally takes 4-8 business days. Express Shipping usually takes 1-3 business days to reach you. Priority Express/FedEx is guaranteed by noon the second business day, not counting the day of shipment. We use UPS, Canada Post, and USPS. More info on shipping options under Shipping. Shipping costs are determined by weight.
» How do I check the status of my order?
To check your order status, please click here to send an email to us with your name & order number. We will make every effort to get back to you by the end of the business day.
» Why isn't there an invoice or packing list in my box?
This is because we try to be as paper-free as possible (and when we do use paper, we use recycled or tree-free hemp paper). If you need an invoice for your records, you can print one at checkout or email us and we'll happy to send you a PDF version. For phone orders, you can request a printed or PDF invoice.
» What is Economic Shipping?
Economic Shipping is our least expensive, subsidized shipping option; it starts at $5 and goes up to $18 maximum, depending on weight. We wait until all items are in stock to process your order. Orders are usually 1-4 weeks in transit, depending on your location. This shipping option is not applicable to addresses in Alaska, Hawaii, Newfoundland, Labrador, Northwest Territories, or Yukon, or on heavy food, rope, or other bulk or quantity discount orders. Please note that, in order to keep the substantial costs of shipping reasonable for everyone and to prevent abuse, we do subtract actual shipping before refunding for returnable merchandise in case of a return, so this option works best if you're ordering items that you know you'll keep. There is a shipping fee of $5 for outgoing exchanges on orders with Economic Shipping. For more information, see Shipping.
» Are items returnable or exchangeable?
Yes, most clothing and footwear items are returnable and exchangeable within 30 days of receipt. Some bed, bath, and intimates items, for hygiene and other reasons, are not. For example, sheets and blankets that have been taken out of their packaging and all pillows, mattresses, and comforters are not returnable. Sale, discounted, special, bundled, and soiled, washed, or worn products are not returnable. Read more. Important: please click here for address to send your package back to as not all of our warehouses can accept returns.
Please note: For reasons of hygiene, unless defective, bed, bath, food, and underwear products are not returnable. If you're not sure or are very particular about color shades, we recommend buying these products at your local retailers or, in the case of sheets, purchasing a pillowcase to check out the texture and color of fabrics. Thank you for your understanding. Clothing & footwear items are returnable and exchangeable within 30 days of receipt. ** In consideration to chemically-sensitive customers, we cannot accept items that have been washed or scented (perfume, cigarette, etc..) for return or exchange. **
Prices on this website are subject to change without notice. Rawganique.com cannot be held responsible for typographical errors: we do our best to keep the pricing information as accurate and as up-to-date as we can, but errors may still occur despite our best intentions. We appreciate being notified about them and will correct any errors or omissions as soon as we can. Thank you for your support!
» What is so great about hemp?
Why hemp? (excerpted from Hemp Horizons by John Roulac)
What is so special about hemp products that I should pay more for them than conventional cotton products (although stores like Rawganique.com is rapidly closing the gap on conventional cotton and hemp prices — in many cases our designer organic cotton and hemp clothing and footwear are even cheaper than what you'd find on Main Street, USA!)?
Hemp is special in so many ways. It's arguably the strongest and most versatile fiber we know for consumer goods and industrial uses. It has been used to make durable and stylish clothing, footwear, paper, and home accessories for thousands of years in China and many other countries; in the US, it had been in use and cultivation up until the 1940's, when it was banned due to its association with its distant cousin plant, marijuana. Now, thanks to visionaries like Jack Herer, hemp is back! If you haven't seen or touched hemp clothing lately, you'll be surprised how far the industry has come in terms of quality (our hemp clothing is really soft and cozy, unlike the burlap-y hemp of the early days), style, economy, variety, and craftsmanship.
The hemp plant also yields one of the most nutritious foods you can eat (industrial hemp grown for fiber and food contain virtually no THC, the psychoactive substance in marijuana — our hemp food products are made from hulled hemp seeds, and so contain no THC, which is found in infinitesimal amounts only in the hulls).
While hemp's many uses in the clothing and food industry are well-known, little is known of the fact that you can make plastic, cement, gasoline, and so much more out of hemp! There really is no more need to cut down trees for paper or make bags out of conventional plastic or fill your car up with petroleum-based gasoline!
The hemp plant itself is a marvel of nature. It grows easily in temperate climates (it's a "weed" after all), with roots that penetrate deep into the ground, bringing much-needed minerals and nutrients that other plants can use to the top layers of the soil. It dislikes chemicals and fertilizers and hence lends itself easily to organic farming, as opposed to conventional cotton, which requires massive uses of water, chemicals, pesticides, bleaches, and many other toxic substances for its cultivation and production.
The hemp fiber is anti-fungal and so is great especially for footwear; it also wicks away moisture and has a natural sheen that is water-resistant, making it the fiber of choice for natural outdoors people everywhere. The fiber itself is durable and will easily outlast cotton 6-to-1. It's also much thicker than cotton and hence contains a lot more air space than cotton, thereby facilitating free air circulation, making it warmer in winter and cooler in summer than cotton. You can also really abuse your hemp clothing and still get at least three to four times the mileage you can get out of your cotton clothing. Products made of hemp are naturally beautiful, humble, and mindful of this fragile planet of ours.Now, on to the question of price. Hemp is more expensive than cotton up front, but if you add up long-term costs to our environment from cotton production and the massive use value of hemp products, you'll easily find that hemp is much lighter on your pocket and on the planet in the long run. Also, if hemp farming were legalized in the US, as it is in many of the countries in the western world such as Germany and Canada, then the prices will come tumbling down in a hurry. And you can do your part in making this happen by supporting this wonder plant anyway you can. Wear hemp, eat hemp, walk on hemp, write on hemp! For a better future for us and our planet, so that we and our children can actually have a future to look forward to! The more widespread and mainstream hemp becomes, the more reasonable the prices of hemp products and the more likelihood that its cultivation will be legalized in the US. More hemp facts and info.Top of Page
» What is sweatshop-free?
For us, sweatshop-free means fair wages, fair labor conditions and respect for human rights. The facilities we use are either unionized or operate under fair labor or worker-owned co-op conditions. We also have sew-at-home arrangements with artisans of many years' experience.
» Is hemp clothing soft?
Yes, our hemp
clothing products are made from premium quality air-finished
hemp fabrics that are soft and cozy. We've come a long way
since the days of burlap-y hemp fabrics! Hemp linen has a similar look, texture, and feel to heritage flax linens.
» What do hemp foods taste like?
Creamy, nutty, rich, smooth, and delicious: all in all, like a cross between cashew nuts and pine nuts with a little bit of almonds thrown in. Hemp foods are very high in essential fatty acids (highest in all plant kingdom, in fact) and chlorophyll (which accounts for the deep green color in hemp oil). Read all about hemp foods.
» How does hemp compare to cotton?
Hemp is a lot more ecological than conventional cotton
(even organic cotton, which despite its purity still requires
massive amounts of water and land to grow). Hemp is a much
stronger fiber than cotton (anywhere from 3-10 times the
tensile strength of the cotton fiber, depending on how the
fiber is processed into fabric and if the fabric is woven
or knitted). Cotton, on the other hand, has more rubbing strength than hemp. We've designed our various sustainable products to take advantage of the inherent strengths of the organic cotton, hemp, and linen fibers. More on the wonders of
hemp and its many uses.
» Is it safe to order online?
Yes, 100% safe! We utilize state-of-the art security
protocol to encrypt your personal information in transmission.
Please note: you will only see the "locked key"
symbol on your browser once you have entered the shopping
cart. The product pages are not encrypted as they are for
» I'm having difficulties adding stuff to the shopping cart.
Check to make sure that the "Cookies" option in the Preferences menu of your browser is set to "On". This should fix the problem in most cases. Please click here to email us.
» Shipping Options at Rawganique.com
Shipping is calculated by weight.
» Payment Options
Rawganique.com prefers Visa, Mastercard, and Discover as modes of payment in US and Canadian funds. We also accept direct wire transfers into our account (please email us for more information). If you need to send us a money order or bank draft (we do not accept personal checks), please place an order online if possible and enter all zero's as the credit card number write in the "Comments/Suggestions" box that this is a money order. Then simply mail a Post Office or bank money order payable to Rawganique.com to the address below. This way we already have your personal and order information in our database when your money order arrives at our warehouse. Optionally, you may also write out your order by hand and mail it along with your money order to:
US customers please note: The US Postal Service offers a money order for payments to Canada. It is called "MP1". Do not send us the regular postal money order because it is only for use within the US and its possessions.
Please be sure your contact information is correct and current so that we may contact you if we have a question about your order.
» Returns & Exchanges
Please do not wear perfume or scents of any kind when trying on clothing and footwear for size. Please also do not try clothing or footwear products in the vicinity of cigarette or cigar smoke. Many of our customers are chemically sensitive and may have an adverse reaction to them.
We cannot accept items that have been washed, worn, or soiled in anyway for return or exchange. Sheets, blankets, and pillows can only be returned if they have not been taken out of their packaging. Futons and mattresses are not returnable because these freight items are custom made to order. We thank you for your understanding. If you want to know what a sheet is like, we recommend ordering a pillow case, then order the rest of the set if you like it.
Clothing and footwear items in new, original, resalable condition are returnable for refund or exchange within 30 days of receipt. Shipping is not refundable. We include a return instruction note with a unique return authorization number as well as the location to send items back to with every package containing at least one returnable item.
(Send via US postal service only if you're in the USA — do not send via UPS or FedEx; it's best to insure your package so that you can file a claim for loss or damage with the carrier in the unlikely case your package goes missing or is damaged in transit.)
Return for Refund/Exchange
Please include a note with your name, phone number, and email address and whether you'd like a refund or an exchange (please include size/style/color of the items you want in exchange).
If you are in the US, please be sure to send your package via US postal service (not UPS or FedEx) and declare clearly on the shipping label and customs form that the item(s) you're sending back are returned items that originated in Canada and that you're sending them back for refund (even if you're exchanging the items), as customs fees might apply otherwise (in which case, we will pass the charges on to you — but if the declaration is clearly made, there will not be extra fees involved). You may use the US Post Office's Global Priority service (flat-rate envelope or package), Regular Letter service, or Regular Parcel service.
For reasons of hygiene and the law, food products, kitchen equipment, underwear, bedding, and bath products are not returnable. Sale, discontinued, discounted, and bundled products are also not returnable (size exchanges are allowed for a minimal outbound shipping fee, per product description, inventory permitting). At our sole discretion, we may take some of these items back for store credit, less up to 40% re-stocking fee. Freight items are not returnable.
To exchange an item in brand-new condition, please follow the instructions included with your package. If you paid for Standard or Express delivery in your original order, you are entitled to one free outbound shipping on exchanges per order; this is not applicable to orders shipped outside of USA or Canada, which are subject to shipping charges for each shipment. There is a $5 fee (payable in cash, money order, personal check, or credit card funds) for outbound return shipping to you on Economic Shipping orders.
Please allow up to 2 weeks for processing of your returns from date of receipt at our warehouse.
If you would like to have your exchange products sooner, we recommend that you place a new order online or on the phone and return your original items to us for a refund.
We are here to make sure you get the products that fit and whose quality you are happy with.
Defective items must be reported within 10 days of receipt. We will replace defective items at our expense. If, upon examination, products are proved not to be defective, you will be charged applicable shipping or restocking fees. Top of Page
» Rawganique.com Mission Statement
We are here to offer alternatives to mainstream products that drain and poison the nonrenewable resources of our planet. Our goal is to provide you with quality products that are sustainably and ethically made that are also comfortable, functional, elegant, and always in style. We do not stand for sweat shop or unfair conditions at any level of production and opt only for production methods that leave as light a footprint as possible on our already overtaxed planet, even if this means that some of our products may cost more to manufacture and to buy. After seeing the quality of and the love and care that went into our products, we sincerely hope you will agree. Top of Page
» Statement of Non-discrimination
Rawganique believes in equal opportunity for all regardless of race, religion, age, personal beliefs, sex, sexual orientation, and country of origin.
Note on our models: Some customers have asked us about our policy on finding models. It's easy: we live on a small island and we do all of our own photos. The models we use are friends and family members who like being photographed. Unlike big corporations with big advertising budgets who prefer to be politically correct and who have quotas in terms of racial representation (so that all races are represented), we use local people who reside in our community. In some ways, our small community of fewer than 500 people is on the homogenous side and the photos you see reflect that. We don't purposely, then, try to do global racial representation and search out black models, for example, unless they happen to live here (only two) and we happen to know them, which is the case with our black female model. For example, one of our co-founders is Asian-Canadian, and that's why you see Asian models who are part of his circle of family and friends. Our photos are works of love; they are meant to show the products that we offer to the global eco community while also allowing us to have fun working with our friends and family. We hope our customers enjoy viewing them, and we do our best to abide by what we believe in. For the most part, our models are as natural as can be; they don't wear make-up or perfume.
If we had a big advertising budget and lived in the city, we would of course make sure that the models we interview and hire represent as broad a spectrum of the human race as possible. But for now, we prefer and love homesteading in a small rural community, so the photos you see are of the people we know and the environs in which we live. We greatly appreciate our customers' thoughtful comments and messages over the years. They show love, respect, and concerns for all of life and the planet.
Rawganique.com respects your privacy. We do not sell, trade, or disseminate your information in any way to anyone. Period. Your email address is used only for the purpose of order confirmation and notification (along with tracking information) that your order has shipped or if we have a question about your order, unless of course you choose to join our specials email list which will periodically notify you of new products and unannounced specials (no third party solicitations, ever). Top of Page
» Order Security
Our site uses technology that ensures your personal and payment information is kept confidential and secure.
About SSL Certificates:
When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure e-commerce transactions.
The VeriSign (PayPal) Secure Site Seal assures you that this web site has been authenticated by PayPal and that confidential transactions with our site are secured by SSL encryption. This represents strict adherence to the highest online transaction security standards so you can be sure that shopping with us is 100% safe.
Please be sure to set the "Cookie" option in your browser preference to "ON"; otherwise you will not be able to add items to your electronic shopping cart.
Please note: The "locked key" symbol in your internet browser will only come on once you've added an item to your shopping cart, which is secure and encrypted. The product pages are for viewing only; as such they do not need to be encrypted. Top of Page
» Contact Us
Please don't hesitate to contact us with any questions or concerns you may have; it's what we are here for! Please click here to email us. You may also call us at 1.877.729.4367 (9 AM-4 PM PST Monday through Friday) in the US and Canada (please use 250.335.0050 from elsewhere or if making a business inquiry). By mail, we can be reached at:
» Packaging & Stationary
As an eco-focused hemp company, it goes without saying that Rawganique.com uses recycled and reclaimed packaging as much as possible to pack and ship to our customers. Your package may arrive in a box that has been used a few times, but be sure that your box is clean and still strong enough to get to you in good form. It's what's inside that counts! All the filling materials are from recycled paper, recycled air padding, and/or recycled & recyclable peanuts.
Also, when we print or write, it's always on hemp paper. We are generally loathe to have to use paper at all (for this we thank the internet and email and digital photography), but when it's necessary to use paper to disseminate information (our hemp info booklet which is packed with facts and tidbits on the cannabis sativa plant and its many uses) we always go with hemp paper.
The little notes we use to write personal messages to you when we ship your package are all made from tree-free hemp scrap paper (hemp/flax/cotton blend).
We use only digital photography and imaging software to create images for you to enjoy throughout our website to keep toxic chemicals used in traditional photography from our collective waterways and soil.
Note to customers suffering from multiple chemical sensitivities (MCS) and severe allergies: Please let us know in the "Comments/Suggestions" at checkout and we'll make sure that your products are wrapped in brown paper and tied with hemp strings so that they do not come in contact with cardboard boxes. We will also be happy to take other specific cautions per your request. Top of Page
» Digital Life & Paper Invoices
We do as much as possible electronically and digitally. In our imperfect world, digital is the way to go to collect, produce, and disseminate information and to connect and share thoughts with like-minded souls. :)
This is why all of the images you see on our website and in our catalogues are created digitally (traditional photography uses highly toxic chemicals to manufacture and process film and prints) and why we use only tree-free hemp paper when we write or print.
Many customers have asked us why we don't include a packing list or invoice in the box. This is because we try not to use paper whenever possible. If you order online, you will have an option of printing an invoice out on your personal printer for your record. If you need an invoice, please print it out at this time.
If you order on the phone, your order information is stored in our database and you can email or call us if you need specific information at a later time. We always confirm your price and total with you on the phone so please have pen and paper ready when you call to jot down your order information.
We intend to do our part in putting a stop to the trafficking in trees. One of the saddest sights we've seen is a long truck with chopped-up old-growth trees speeding down the highway to the paper factory where myriad chemical processes are applied to convert these trunks -- many of them hundreds of years old -- into paper and other household products. Hemp, on the other hand, grows to maturity in less than 8 months and gives four times more pulp for paper per acre than trees do; for furniture, there's always bamboo and other hardwood substitutes. Hemp is also the ideal fiber for clothing, bed, bath, kitchen, and home products, not to mention a highly nutritious food in its own right (hemp seeds contain the highest percentage of essentially fatty acids in the entire plant kingdom). More info on hemp and its many uses. Top of Page
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Site conceived, designed, and created by Thammarath Tom Jamikorn & Klaus Wallner. ©2000–2013 by Rawganique Eco Apparel Ltd. All rights reserved.